Terms of Service

Welcome to ILSEVEN TECH LTD. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing, browsing, or using the ILSEVEN TECH LTD website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use our website or services.

2. Company Information

Legal Name: ILSEVEN TECH LTD
Company Registration No: 16784528
Registered Office: 71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: info@ilseventech.com
Phone: +90 553 214 10 30

3. Services Provided

ILSEVEN TECH LTD operates two primary business models:

3.1 Client Services (Business-to-Business)

Custom services provided to clients under contract:

• Custom Software Development: Bespoke software solutions tailored to client requirements
• Web and Mobile Application Development: Custom web and mobile app development projects
• Consulting and Digital Strategy: Technology consulting, architecture design, and strategic advice
• SEO and Digital Marketing: Search engine optimization and digital marketing services
• Other Technology Services: Additional services as agreed upon in written contracts

Payment Processing: Client project payments are processed via Stripe (card payments) or bank transfer to our Wise business account.

3.2 Our SaaS Products and Digital Goods (Direct-to-Consumer and Business)

Our own proprietary Software as a Service products and digital offerings:

• Web-Based SaaS Subscriptions: Subscription-based software products accessible via web browsers
• Mobile SaaS Applications: iOS and Android mobile applications with subscription or one-time purchase options
• Digital Products: One-time purchase digital goods, templates, tools, and premium content
• In-App Purchases: Additional features, content, or upgrades available within our mobile applications

Payment Processing:

• Web Platform: Primarily through Paddle (Merchant of Record), with Polar.sh as backup Merchant of Record
• iOS Apps: Processed through Apple In-App Purchase system (Apple acts as Merchant of Record)
• Android Apps: Processed through Google Play Billing system (Google acts as Merchant of Record)

4. Service Agreements

4.1 Engagement

Services are provided based on mutual agreement through written contracts, statements of work (SOW), or project proposals. All project scopes, deliverables, timelines, and pricing must be agreed upon in writing before work commences.

4.2 Project Scope

Any changes to the agreed project scope must be documented and mutually agreed upon in writing. Changes may result in adjustments to timelines and pricing.

4.3 Client Responsibilities

Clients are responsible for:

• Providing accurate and timely information required for project completion
• Timely review and approval of deliverables
• Providing necessary access to systems, credentials, and resources
• Ensuring that content provided does not infringe on third-party rights
• Timely payment according to agreed terms

5. Payment Terms

5.1 Pricing and Currency

All prices are quoted in British Pounds (GBP) unless otherwise stated in your project agreement. Prices are subject to change for new projects but agreed prices for ongoing projects will be honored.

5.2 Payment Methods

ILSEVEN TECH LTD accepts different payment methods depending on the service type:

For Our SaaS Products (Web Platform):

• Paddle (Primary Merchant of Record):
  • Credit and debit card payments (Visa, Mastercard, American Express)
  • PayPal payments
  • Google Pay and Apple Pay
  • Wire transfers for enterprise subscriptions
  • Paddle acts as Merchant of Record, handling all global VAT/tax compliance automatically
  • 3D Secure authentication for enhanced security
  • Instant payment confirmation and automated tax-compliant invoicing
• Polar.sh (Backup Merchant of Record):
  • Credit and debit card payments (Visa, Mastercard, American Express)
  • Backup for digital product purchases and subscriptions
  • Polar.sh acts as Merchant of Record for digital goods
  • Instant payment processing and automated receipts

For Our SaaS Mobile Apps (iOS and Android):

• Apple In-App Purchase (iOS Applications):
  • All payment methods linked to your Apple ID account
  • Apple Pay, credit/debit cards, carrier billing (where available)
  • Apple acts as Merchant of Record for all iOS transactions
  • Payments processed securely through Apple's App Store infrastructure
  • Subscriptions managed through iOS Settings > Apple ID > Subscriptions
• Google Play Billing (Android Applications):
  • All payment methods linked to your Google account
  • Google Pay, credit/debit cards, carrier billing (where available), PayPal
  • Google acts as Merchant of Record for all Android transactions
  • Payments processed securely through Google Play infrastructure
  • Subscriptions managed through Google Play Store > Subscriptions

For Client Projects (Custom Software Development & Consulting):

• Stripe (Card Payments via Payment Link):
  • Credit and debit card payments (Visa, Mastercard, American Express)
  • Google Pay and Apple Pay
  • 3D Secure authentication for enhanced security
  • Instant payment confirmation and automated invoicing
  • Clients receive secure payment links for milestone and final payments
  • Used when clients prefer card payment over bank transfer
• Mollie (Alternative Card Payments via Payment Link):
  • Credit and debit card payments (Visa, Mastercard, American Express)
  • Google Pay and Apple Pay
  • PayPal, iDEAL, Bancontact, and other European payment methods
  • 3D Secure 2 authentication for enhanced security
  • Instant payment confirmation and automated invoicing
  • Clients receive secure payment links for milestone and final payments
  • Alternative to Stripe for international client project payments
• Wise Business Account / Bank Transfer (Primary):
  • Direct bank transfers to our Wise business account
  • International and domestic transfers accepted
  • Bank details provided on project invoices with unique payment reference
  • Payment reference numbers required for tracking
  • Primary payment method for client projects

Payment Processing and Security

All payments are processed through secure, regulated payment platforms with the highest security standards:

• Paddle: PCI-DSS Level 1 compliant, acts as Merchant of Record for web-based SaaS products with global tax compliance
• Polar.sh: Secure payment processing with industry-standard encryption, acts as Merchant of Record for digital products
• Apple: Industry-leading security with tokenization, biometric authentication (Face ID/Touch ID), and PCI-DSS compliance
• Google: PCI-DSS compliant with tokenization, fraud prevention systems, and secure authentication methods
• Stripe: PCI-DSS Level 1 compliant with bank-level encryption, 3D Secure authentication, and advanced fraud prevention for client project card payments
• Mollie: PCI-DSS Level 1 compliant with 3D Secure 2 authentication, advanced fraud prevention, and support for multiple European payment methods for client project payments
• Wise: FCA-authorized electronic money institution for client project bank transfers
• We do not store your complete payment card details on our servers
• All transactions use bank-level SSL/TLS encryption and tokenization
• Payment processors comply with UK Financial Conduct Authority (FCA), PSD2, GDPR, and international payment regulations

Bank Statement Descriptor

Charges will appear on your bank or credit card statement as "ILSEVEN TECH LTD" or through our payment processors (Paddle, Polar.sh, Stripe, Mollie, Apple, or Google) depending on the payment method used.

• Stripe Payments (Client Projects): May appear as "ILSEVEN TECH LTD" or "STRIPE*ILSEVEN TECH"
• Mollie Payments (Client Projects): May appear as "ILSEVEN TECH LTD" or "MOLLIE*ILSEVEN TECH"
• Paddle Payments (SaaS Subscriptions): Will appear as "PADDLE.NET*ILSEVEN" or similar Paddle descriptor
• Polar.sh Payments (Digital Products): Will appear as "POLAR*ILSEVEN TECH" or similar Polar descriptor
• Apple In-App Purchases: Will appear as "APPLE.COM/BILL" with the app name
• Google Play Purchases: Will appear as "GOOGLE*ILSEVEN" or through Google Play billing
• Wise Bank Transfers: Will show "ILSEVEN TECH LTD" as the recipient name

If you see an unrecognized charge on your statement with any of these descriptors, please contact us at refunds@ilseventech.com or support@ilseventech.com before disputing the charge with your bank. We can quickly verify the transaction and assist you.

Invoicing and Receipts

Paddle Payments (Web SaaS Subscriptions):

• Invoices and receipts are automatically generated and sent via email immediately upon payment or subscription renewal
• Paddle provides fully VAT-compliant invoices for all jurisdictions globally
• As Merchant of Record, Paddle handles all tax documentation, calculation, and compliance automatically
• Receipts include full transaction details, VAT/tax breakdown, and payment method
• Invoice history accessible through Paddle customer portal

Polar.sh Payments (Web Digital Products):

• Receipts and invoices are automatically generated and sent via email upon purchase
• Includes transaction details and tax information where applicable
• As Merchant of Record, Polar.sh handles tax compliance for digital goods
• Purchase history accessible through Polar.sh customer account

Apple App Store Purchases (iOS):

• Apple generates and provides receipts for all purchases automatically
• Receipts sent to your Apple ID email address immediately upon purchase
• Purchase history and receipts accessible through Apple ID account settings
• Apple handles all tax documentation as Merchant of Record
• View purchase history: Settings > [Your Name] > Media & Purchases > Purchase History

Google Play Store Purchases (Android):

• Google generates and provides receipts for all purchases automatically
• Receipts sent to your Google account email address immediately upon purchase
• Purchase history and receipts accessible through Google Play or payments.google.com
• Google handles all tax documentation as Merchant of Record
• View purchase history: play.google.com/store/account/orderhistory

Stripe Payments (Client Projects - Card Payments):

• Invoices and receipts are automatically generated and sent via email immediately upon payment via Stripe payment link
• All invoices comply with UK HMRC requirements for business accounting
• Receipts include full transaction details, VAT breakdown (where applicable), and payment method
• Invoice history accessible through Stripe customer portal

Mollie Payments (Client Projects - Card Payments):

• Invoices and receipts are automatically generated and sent via email immediately upon payment via Mollie payment link
• All invoices comply with UK HMRC requirements for business accounting
• Receipts include full transaction details, VAT breakdown (where applicable), and payment method
• Invoice history accessible through Mollie customer dashboard

Bank Transfer Payments (Client Projects):

• Invoices are generated through our accounting software upon payment confirmation
• Invoices sent via email within 24 hours of payment receipt
• All invoices include company registration number (16784528), VAT details, and unique payment reference
• Bank transfer invoices include clear payment instructions and reference numbers for tracking

All Invoices Include:

• Company name: ILSEVEN TECH LTD
• Company registration number: 16784528
• Registered office address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ
• Itemized service description and cost breakdown
• Payment method used and transaction reference
• VAT breakdown (if applicable) with VAT registration number
• Payment date and terms
• Invoice number and date

VAT Invoices: All UK VAT-registered businesses will receive compliant VAT invoices. International and EU businesses will receive invoices with appropriate VAT treatment as per HMRC guidelines.

5.3 Payment Schedule

Payment terms will be specified in the project agreement and may include:

• Upfront Deposits: Typically 30-50% of total project cost, required before work commences
• Milestone-Based Payments: Payments due upon completion and approval of specific project milestones
• Final Payment: Due upon project completion and before final delivery of all materials
• Monthly Retainers: For ongoing services, invoiced at the beginning of each billing period
• Subscription Services: Charged automatically on the agreed billing cycle

5.4 Late Payment and Interest

Invoices are due within 14 days of issuance unless otherwise specified in your agreement. Under the Late Payment of Commercial Debts (Interest) Act 1998, we reserve the right to:

• Charge statutory interest at 8% plus the Bank of England base rate on overdue invoices
• Charge a fixed compensation fee for debt recovery costs (£40-£100 depending on invoice value)
• Suspend or terminate services for accounts with overdue balances exceeding 30 days
• Pursue legal action for recovery of unpaid invoices

We encourage clients to contact us immediately if payment difficulties arise so we can discuss payment arrangements.

5.5 VAT and Taxes

For Web-Based SaaS Subscriptions and Digital Products (via Paddle or Polar.sh):

Paddle and Polar.sh act as Merchants of Record and automatically handle all VAT, sales tax, GST, and other applicable taxes globally. The correct tax rate is automatically applied based on your location and business status. You will receive fully compliant tax invoices from the respective Merchant of Record.

For Mobile App Purchases (via Apple or Google):

Apple (for iOS) and Google (for Android) act as Merchants of Record and handle all tax collection, calculation, and remittance according to local tax laws in your jurisdiction. Prices shown in the App Store or Google Play include applicable taxes where required by law.

For Client Project Payments (via Stripe or Bank Transfer):

UK Clients: All prices are exclusive of VAT. VAT at the standard UK rate (currently 20%) will be added to invoices for UK-based businesses and individuals unless you provide a valid VAT exemption certificate.

EU/International Clients: VAT treatment depends on your location and business status:

• B2B (Business-to-Business) within EU: Reverse charge mechanism applies if you provide a valid VAT number
• B2C (Business-to-Consumer) or non-EU: Services may be zero-rated or exempt depending on jurisdiction
• International Clients: No UK VAT charged; you are responsible for any local taxes in your country

Important Note for Merchant of Record Transactions: When Paddle, Polar.sh, Apple, or Google act as Merchant of Record, they are the seller on record for tax purposes. This simplifies tax compliance for all parties and ensures full compliance with local tax regulations globally. You will receive tax invoices directly from the respective Merchant of Record for these transactions.

5.6 Refunds and Disputes

⚠️ Important: Refunds are strictly conditional. The 14-day period applies only if the software has not been delivered or used and service implementation (e.g., SEO/Digital Marketing) works has not begun. Review our Refund & Cancellation Policy for specific terms, procedures, and service-based exclusions.

Payment disputes must be raised within 30 days of the invoice date. We strongly encourage contacting us directly before initiating any chargeback or payment dispute.

5.7 Payment Fraud and Security

We take payment fraud and security very seriously. We employ industry-standard fraud detection and prevention measures in collaboration with our payment processors (Paddle, Polar.sh, Stripe, Mollie, Apple, Google, and Wise).

Fraud Prevention Measures:

• Transaction Monitoring: All transactions are monitored for suspicious activity and fraudulent patterns
• Identity Verification: We may request additional identity verification for large or unusual transactions
• 3D Secure Authentication: Card payments require additional authentication through 3D Secure (where supported)
• Payment Processor Validation: All payment processors employ advanced fraud detection algorithms and machine learning
• Chargeback Monitoring: Excessive chargebacks are flagged and investigated for potential fraud

5.8 Account Suspension for Payment Fraud

We reserve the right to immediately suspend or terminate accounts in case of suspected or confirmed payment fraud, policy violation, or abusive chargeback behavior.

Grounds for Account Suspension or Termination:

• Fraudulent Payment Activity: Use of stolen payment methods, fraudulent card details, or unauthorized payment information
• Chargeback Abuse: Filing false or fraudulent chargebacks after receiving services or products
• Identity Fraud: Providing false identity information or impersonating another person or entity
• Multiple Failed Payment Attempts: Repeated attempts to process payments with invalid or flagged payment methods
• Refund Abuse: Repeatedly requesting refunds without legitimate cause to exploit our refund policy
• Terms Violations: Any violation of these Terms of Service or our acceptable use policies

Consequences of Fraud or Policy Violations:

• Immediate Account Suspension: Access to all services, platforms, and accounts will be immediately suspended pending investigation
• Service Termination: Permanent termination of access to all ILSEVEN TECH LTD services and platforms
• Payment Recovery: Pursuit of full payment recovery for services rendered, including legal fees and collection costs
• Legal Action: Report to relevant authorities (Action Fraud UK, National Crime Agency) and cooperation with law enforcement investigations
• Payment Processor Reporting: Report fraudulent activity to Stripe, Mollie, Paddle, Polar.sh, Apple, Google, and Wise fraud prevention teams
• Industry Blacklisting: Addition to fraud prevention databases and industry watchlists as permitted by law
• No Refund Eligibility: Forfeiture of any refund rights for accounts terminated due to fraud or abuse

If your account is suspended or terminated due to suspected fraud or policy violation, you will be notified via email with the reason for suspension. You may submit an appeal by contacting legal@ilseventech.com with supporting evidence. All appeals are reviewed within 10 business days.

6. Intellectual Property Rights

6.1 Client-Owned IP

Upon full payment, clients own the intellectual property rights to custom work created specifically for them, including custom code, designs, and content, unless otherwise agreed in writing.

6.2 ILSEVEN TECH LTD-Owned IP

We retain ownership of:

• Pre-existing code, libraries, frameworks, and tools
• Proprietary methodologies and processes
• Internal SaaS products and platforms
• General knowledge and expertise

6.3 Third-Party IP

Some projects may incorporate third-party software, plugins, or services. Clients must comply with the respective licensing terms of these third-party components.

6.4 Portfolio Rights

Unless otherwise agreed, ILSEVEN TECH LTD reserves the right to showcase completed projects in our portfolio for marketing purposes.

7. Confidentiality

Both parties agree to keep confidential information disclosed during the engagement confidential and not disclose it to third parties without prior written consent, except as required by law.

8. Warranties and Disclaimers

8.1 Service Warranty

We warrant that services will be performed with reasonable skill and care in accordance with industry standards. We will correct any defects in our work reported within 30 days of delivery at no additional charge.

8.2 Disclaimer

Except as expressly stated, our services are provided "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

8.3 No Guarantee of Results

While we strive for excellence, we do not guarantee specific results, rankings, traffic, sales, or other business outcomes from our services, particularly for marketing and SEO services.

9. Limitation of Liability

To the maximum extent permitted by law, ILSEVEN TECH LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use our services
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our services
• Any bugs, viruses, or the like that may be transmitted by any third party
• Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content

Our total liability shall not exceed the total amount paid by the client for the specific service giving rise to the liability.

10. Indemnification

You agree to indemnify, defend, and hold harmless ILSEVEN TECH LTD, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with your breach of these Terms or your use of our services.

11. Termination

11.1 Termination by Either Party

Either party may terminate an engagement with 30 days written notice. Upon termination, the client shall pay for all work completed up to the termination date.

11.2 Immediate Termination

We reserve the right to immediately terminate services if:

• Payment terms are violated
• Client breaches these Terms
• Client engages in illegal or unethical conduct
• Continuation of service is not feasible

11.3 Effect of Termination

Upon termination, we will deliver all completed work to the client. The client must pay all outstanding invoices. Sections of these Terms that by their nature should survive termination shall survive.

12. Force Majeure

ILSEVEN TECH LTD shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, pandemics, or government actions.

13. Dispute Resolution

13.1 Negotiation

In the event of any dispute, both parties agree to first attempt to resolve the matter through good faith negotiation.

13.2 Mediation

If negotiation fails, parties agree to attempt mediation before pursuing litigation or arbitration.

13.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

15. Website Use

15.1 Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Transmit viruses, malware, or harmful code
• Scrape or copy content without permission
• Impersonate any person or entity

15.2 User Content

Any content you submit through our website (e.g., contact forms, project details) must be accurate, lawful, and not infringe on any third-party rights.

16. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of third-party sites. Your use of third-party services is at your own risk.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any written agreements, constitute the entire agreement between you and ILSEVEN TECH LTD regarding the use of our services and supersede all prior agreements and understandings.

19. Anti-Money Laundering and Know Your Customer (KYC)

As a UK-registered company, we are required to comply with anti-money laundering (AML) regulations and may need to verify the identity of our clients. We reserve the right to:

• Request identification documents before commencing work or processing large payments
• Conduct due diligence checks on business clients
• Decline or terminate engagements where we cannot verify identity or source of funds
• Report suspicious transactions to relevant authorities as required by law
• Request additional information about the purpose and nature of business relationships

We partner with multiple regulated payment platforms (Paddle, Polar.sh, Stripe, Mollie, Wise, Apple, and Google), all of which maintain robust KYC and AML compliance programs:

• Paddle (Primary): As Merchant of Record, handles compliance checks for web-based SaaS subscription payments
• Polar.sh (Backup): As Merchant of Record, handles compliance checks for web-based SaaS and digital product payments
• Apple and Google: As Merchants of Record, handle compliance for mobile in-app purchases according to their respective policies
• Stripe: Handles compliance checks for client project card payments via payment links
• Mollie: Handles compliance checks for client project card payments via payment links, alternative to Stripe
• Wise: Our UK business banking account for client project bank transfers, regulated by UK FCA

Large or unusual transactions may be subject to additional verification by these payment providers. All payment platforms comply with international AML/KYC regulations including UK Money Laundering Regulations 2017.

20. UK Companies Act Compliance

ILSEVEN TECH LTD is a private limited company registered in England and Wales. In accordance with the Companies Act 2006, we maintain:

• Publicly available company information at Companies House
• Annual accounts and confirmation statements filed as required
• A registered office address where legal documents can be served
• Transparency regarding company directors and beneficial ownership

You can verify our company details at Companies House: Company Number 16784528

21. Insurance and Indemnity

ILSEVEN TECH LTD maintains appropriate professional indemnity insurance as required for our business activities. Details of our insurance coverage can be provided upon request for specific projects requiring evidence of coverage.

22. Contact Information

If you have any questions about these Terms of Service, please contact us:

ILSEVEN TECH LTD
General Email: info@ilseventech.com
Legal Email: legal@ilseventech.com
Payment or Refund Inquiries: refunds@ilseventech.com
Support: support@ilseventech.com
Phone: +90 553 214 10 30
Registered Office Address: 71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Company Registration No: 16784528

Jurisdiction: England and Wales

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms constitute a legally binding agreement between you and ILSEVEN TECH LTD.